Yes. Every plan is structured as a Murabaha (cost-plus) sale: we agree and disclose a single Total Sale Price with you before you sign, and no interest or penalty interest is ever charged, under any circumstance.

You need to be 18 or older, hold an active registered mobile money account that is Six months or older, and pass our short credit assessment. A formal bank account or credit history is not required, we assess you using your mobile and payment activity.

Some plans require a guarantor. If yours does, they are verified over the phone and do not need to visit a branch or sign anything in person.

Apply through the Nuur Mobile app, our website, USSD or at any Nuur Mobile service point. We run your credit assessment and match you to a device tier and plan you qualify for from our approved catalogue.

Deposit amounts vary by device and plan. Your exact deposit is confirmed during your application, based on the device tier and payment structure you qualify for.

We offer a curated catalogue of 8+ phone brands across entry-level, mid-range and premium tiers. Your exact device model, specifications, IMEI and condition are confirmed at hand-over and recorded on your Device Confirmation Slip.

Yes. Every device is new, genuine, and covered by the manufacturer's or seller's standard warranty. Use our designated support channel for any repair or warranty request.

Instalments are paid through your registered mobile money account, according to the Repayment Schedule issued at signing, delivered via the Nuur Mobile app and/or SMS.

Yes. Depending on your plan, you can choose the payment frequency that fits your income, over a term of 3, 6 or 12 months.

Absolutely. You can settle your balance early, in full or in part, at any time, with no penalty. Partial pre-payments simply reduce what you owe.

We send reminders first. If a payment remains materially overdue, the device may be temporarily locked until the payment is received and verified, there are no penalties or late fees, and access is restored as soon as you pay.

Reach out to our support team. We offer compassionate rescheduling for genuine hardship cases, consistent with our Sharia principles, never by adding interest or penalties.

Title to the device transfers to you only once your Agreement is fully settled. Until then, it remains subject to our Device Lock Policy.

You remain responsible for your payment obligations even if the device is lost, stolen or damaged, unless Nuur Mobile agrees otherwise or applicable law provides otherwise, so take reasonable care of it and avoid unauthorised modifications.

No. Removing, bypassing or interfering with the device's authorised management or lock controls is a breach of your Agreement and may affect your warranty.

We use your information only to assess your application, administer your Agreement, process payments, and communicate with you about your account, as set out in full in our Privacy Policy.

We share data only where necessary to deliver the service, for example, with payment and telecom partners, or your listed Guarantor, and never sell your personal data.